1. Thoroughly Inspect and Document the Vehicle
Why it matters: This helps you avoid being blamed and charged for pre-existing damage when returning the car.
short story:
Jane arrived in Kigali and collected her rental for a week’s trip to Nyungwe Forest. Before driving off, she walked around the car with the agent, snapping time‑stamped photos of scratches and dents under poor lighting. When the agency later tried to charge her for a scratch she had already documented, she simply showed them her photos and the extra fee was dropped immediately.
2. Clarify Insurance, Fuel & Extra Fees Upfront
Why it matters: Hidden costs and liability can quickly skyrocket if not understood before you sign.
Short Story:
Thomas booked a 4×4 for a safari. At pickup, he asked to see the full insurance coverage, confirming what scenarios still held him liable. He also double‑checked the fuel policyand paid attention to delivery, mileage, and crossworders fees. When returning, he was refunded fuel for unused liters and wasn’t charged for minor mileage overage thanks to upfront transparency.
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